经过我上月的一封催促信件要求给与“完成日期”和无数电话查询，今天收到奔驰的官方回复。。。虽然很“官腔”但还是让各位车友看看吧 ！！

尊敬的客户，

首先，我们对您给予梅赛德斯-奔驰一如既往的支持与理解表示最诚挚的感谢。梅赛德
斯-奔驰对此事高度关注，我们将竭力满足客户需求，这也是梅赛德斯-奔驰客户服务
的一贯宗旨。

正如在此前的沟通所述，望您理解,目前在中国销售的GLK系列车型提供松下品牌的导
航系统,客户可在梅赛德斯-奔驰的授权经销商处进行安装。

我们真诚地感谢您的反馈并将充分考虑您的需求，因此现将在用奔驰GLK系列车型导航
系统最新进展与您分享。梅赛德斯-奔驰始终致力于中国市场的发展，并将最新的技
术、产品以及最高水平的服务带进中国。我们将尽快引进该导航系统，同时我们也已
经通过售后服务部门制定出了相应的解决方案。然而，由于我们需要为该导航系统开
发出适合中国版控制单元的最新软件及最新版本的DVD，这也将是一项非常复杂的工
程。此外，在投放市场前，我们还需要对产品进行全方位的检测，以确保其使用的安
全性且对车辆的其他功能不产生影响．因此，请理解尽管我们目前还无法提供给您确
切的日期，但我们承诺将尽最大努力在今年年底之前完成该系统的测试．

最后，请允许我们再次对您的理解和支持表示由衷的感谢,而您的理解和支持也是我们
用以提供更高品质服务的动力来源。

此致
敬礼

据消息来源， 目前奔驰已经将此新开发的软/硬件安装于他们的中规GLK上进行测试。如没任何问题应该会早于年底前公开。

其中牵涉到的改动/更新配件远远超出我们开始时所以为的。。。。。。。

我也了解到目前将要进来GLK上新增的导航硬件是与他们现在特地为我们早期GLK里COMAND开发的不太一样。在某一程度上我们也要相信他们是在做工作的。至于时间周期合理不合理就另当别论了。

看来我们还要再等等了 ！ 

英文版

Dear valued customer,

Firstly, we would like to express our most sincere appreciation to your
continued patience and support. We, at Mercedes-Benz, are paying great
attention to the matter, and please be assured that it is our principle to
always try our best to satisfy the needs of each of our valued Chinese
customers.

As we have mentioned in our previous communication in the past few months,
please understand that currently the GLK-Class in the China market offers a
Panasonic navigation system only which is available at authorized
Mercedes-Benz dealers.

We truly appreciate your feedback and we take your needs into full
consideration. As such, we would like to notify you of the latest status in
regards to the development of the integrated Mercedes-Benz GPS system for
the current GLK-Class. Mercedes-Benz is extremely committed to China, and
is always dedicated to bringing the latest technology, products and
services to the market. Please be assured that we are working hard to bring
the system to China, and we already have a solution planned via
after-sales. However, this is a complex project as we need to develop a new
software for the China head unit, prepare an updated DVD for the GPS
system, and also conduct a comprehensive vehicle test prior to launching
the product on the market to make sure that it is safe for use and does not
affect the other functions of the vehicle. We hope that you could
understand that a binding date is quite difficult for us to project;
however, we promise you that we are trying our best to complete it latest
by the end of this year.

On a final note, please allow us to once again express our deepest
gratitude for your great understanding and support, which have always been
our most valuable asset to build upon – all for the purpose of better
serving you.

Thanks & Best Regards!